Conditions of Sale
General
These Conditions of Sale apply to purchases made from FORTUNE WONDER through our website at https://fortunewonder.com/ and any associated digital platform that refers to these Conditions of Sale.
When you place an order and indicate that you have read and accepted our Terms and Conditions or Conditions of Sale during checkout, you confirm your agreement to be bound by these Conditions of Sale.
If you do not agree to these Conditions of Sale, you should not place an order through the Platform.
FORTUNE WONDER may update these Conditions of Sale from time to time. The Conditions applicable to your purchase will generally be those displayed at the time your order is placed, subject to applicable law.
We reserve the right to update products, services, pricing and other information available through the Platform.
Purchasing Eligibility
Individuals placing orders must have reached the legal age of majority applicable in their jurisdiction and have the legal capacity to enter into a binding contract.
If you are under the applicable legal age or otherwise unable to enter into a contract, a parent or legal guardian must place the order on your behalf.
By placing an order through the Platform, you confirm that the information you provide is truthful and that your purchase is lawful.
Unless otherwise agreed by FORTUNE WONDER, purchases through our retail Platform are intended for end users. Wholesale or commercial purchases may be subject to different terms and arrangements.
Product Availability and Quantity
All orders placed through the Platform are subject to product availability and acceptance by FORTUNE WONDER.
We reserve the right to change our product assortment and to limit the quantity of products available for purchase without prior notice.
Under normal circumstances, our shopping cart system will prevent out-of-stock items from being purchased. However, if payment has already been received and an item subsequently becomes unavailable, we will refund the cost of the unavailable item.
Where applicable, we will also review the shipping charge and refund any difference between the original shipping cost and the revised shipping cost after removing the unavailable item. The revised shipping amount will be calculated based on the remaining items in the order using our shopping cart Shipping Estimator.
Other available items in the same order may continue to be processed and shipped.
Account Registration; Personal Information; Guest Checkout
You may be able to place an order by registering an account or by completing your purchase as a guest, depending on the checkout options available on the Platform.
When creating an account or placing an order, you are responsible for providing accurate, complete and current information, including your name, email address, telephone number, billing address and shipping address.
You are responsible for maintaining the confidentiality of your account credentials and password. FORTUNE WONDER will not be responsible for unauthorised access resulting from your failure to protect your account credentials.
Additional information may be collected by FORTUNE WONDER or our payment and service providers for order processing, security and fraud-prevention purposes.
By providing information through the Platform, you represent that such information is accurate, complete and current.
Please refer to our Privacy Policy for more information regarding the collection and use of personal information.
Product Descriptions and Measurements
We make reasonable efforts to ensure that product descriptions, dimensions, materials, colours, functions and other information displayed on the Platform are accurate.
However, measurements and weights are approximate and may vary slightly from one item to another.
Products made from natural materials, handmade products and individually finished products may naturally vary in size, colour, texture, pattern, weight, carving or appearance.
The selling price of a product is not determined solely by its physical weight, and we do not guarantee exact product weights unless expressly stated otherwise.
Orders
After selecting a product, you may add it to your Shopping Cart and proceed to checkout once you have finished shopping.
Before placing your order, you should carefully review the products selected, quantities, prices, shipping information, billing information, email address and payment details.
By submitting your order, you are making an offer to purchase the selected products subject to these Conditions of Sale.
FORTUNE WONDER reserves the right to refuse, cancel or terminate an order where reasonably necessary, including in circumstances involving payment disputes, suspected fraudulent activity, pricing errors, product availability problems, misuse of the Platform or violations of these Conditions of Sale.
Prices; Shipping Costs; Customs Duties and Taxes
All prices shown on the product pages of the Platform are in U.S. Dollars unless otherwise stated.
FORTUNE WONDER reserves the right to modify prices and delivery costs at any time without prior notice.
Actual shipping costs will be shown during checkout before you confirm and place your order. Delivery costs are generally not included in the individual product price and will be calculated after you provide your delivery destination and applicable shipping information.
Shipping charges are calculated based on the total actual or dimensional weight of the packed shipment. Dimensional weight takes into account both the weight and physical volume of a package. Chargeable shipment weight may therefore include the products together with necessary packaging materials such as boxes, protective materials, envelopes, labels, pouches and shipping documents.
Our shopping cart will automatically calculate the estimated shipping charge based on the combined items in your order and the destination entered.
Our shipping rates are based on FORTUNE WONDER’s own rates and are partially subsidized by us to help keep international delivery more affordable. Rates charged directly by international courier companies may be higher.
Products placed under the same order will normally be combined and shipped together in one shipment. FENG SHUI BESTBUY reserves the right to select an appropriate shipping method and courier for each order.
Customs duties, taxes, storage fees, special clearance fees and other charges imposed at destination are generally not included in the shipping cost paid to us unless your destination and shipment qualify under FORTUNE WONDER’s Duties & Taxes Covered Routes.
For eligible shipments to selected destinations, applicable import duties and taxes are covered by FORTUNE WONDER according to the applicable conditions of the covered shipping route.
Duties & Taxes Covered Routes do not apply to wholesale orders. Wholesale customers remain responsible for all applicable import duties, taxes, customs clearance charges and related fees at destination.
For full details, eligible destinations and applicable conditions, please refer to our Duties & Taxes Covered Routes page:
https://fortunewonder.com/pages/duties-and-taxes-covered-routes
For destinations or shipments not covered under our Duties & Taxes Covered Routes, the customer will be considered the importer of the goods and will be responsible for applicable import duties, taxes, customs clearance charges, brokerage fees, storage fees and other charges imposed at destination.
Customs policies vary by country. Customers are responsible for complying with the applicable import regulations of the destination country.
The courier or its appointed customs broker may contact the recipient directly to arrange payment before the shipment can be released. Delays in completing customs clearance may result in additional storage, administrative or handling charges.
Declaring a parcel as a “gift” does not necessarily exempt the shipment from customs duties or taxes. If you arrange delivery directly to a friend or relative and the shipment is not covered by our Duties & Taxes Covered Routes, please ensure that the recipient understands that customs charges may apply.
Once a shipment has arrived at destination and customs duties, taxes or related charges have been imposed, the parcel cannot be rejected or returned to FORTUNE WONDER simply to avoid those charges. Return shipping costs, customs charges, taxes, storage costs and other expenses arising from refusal of the parcel will remain the responsibility of the customer or consignee.
Incorrect Pricing
Although we make reasonable efforts to ensure prices displayed on our Platform are accurate, errors may occasionally occur.
If we discover an obvious pricing error affecting an order, we may contact you, cancel the affected item or order and invite you to place a new order at the correct price.
If payment has already been collected for an item that has not been dispatched and the order is cancelled because of a pricing error, the applicable amount will be refunded.
Payment by Credit Card or PayPal
When placing an order, you will be required to provide payment information through the payment options made available at checkout.
We accept supported major credit cards and PayPal. Payment transactions may be processed by authorised third-party payment providers.
Payment card holders may be subject to validation and authorisation by the card issuer. If your card issuer or payment provider declines or does not authorise payment, FORTUNE WONDER will not be responsible for delays or non-delivery resulting from that refusal.
Payment providers may perform security and anti-fraud checks where necessary.
FORTUNE WONDER and our authorised service providers take reasonable administrative, technical and security measures to protect payment and personal information. However, no method of transmission over the Internet can be guaranteed to be completely secure.
Please refer to our Privacy Policy for further details regarding how personal information is handled.
Review and Confirmation
You are responsible for carefully checking all details before placing your order.
This includes the products selected, quantities, prices, email address, shipping address, billing information and payment information.
Once an order has been submitted and processed, certain changes may no longer be possible or may result in additional charges.
Shipping and Delivery
FORTUNE WONDER strives to process every order as quickly as possible. If an item you ordered is temporarily unavailable, we will notify you by email regarding the delay.
Our warehouse normally processes orders within 0-3 business days, depending on the order queue.
Shipping normally takes approximately 2-10 working days, depending on the destination.
Average Total Delivery Time = Order Processing Time (0-3 business days) + Shipping Time (2-10 working days)
We ship by air from Malaysia using reliable international courier services. FORTUNE WONDER reserves the right to select the appropriate courier and shipping method for an order.
All parcels can be tracked online. You will receive an automated email containing the tracking number once your parcel is released from our warehouse.
Please provide a valid daytime telephone number during checkout so that the courier can contact you if required.
Delivery times are estimates only and are not guaranteed. Delays may occur because of courier operations, customs clearance, weather, public holidays, peak seasons, security inspections or other circumstances outside our control.
FORTUNE WONDER cannot be held responsible for delays outside our reasonable control, and an order cannot be returned or rejected solely because delivery takes longer than the estimated timeframe.
Our courier account arrangements do not provide a money-back guarantee solely for shipment delays. Therefore, shipping charges are not refundable solely because a shipment arrives later than estimated.
For complete shipping terms, customers should also refer to our Shipping Policy.
Out of Delivery Area (ODA) Surcharge
Certain remote locations or locations outside a courier’s normal delivery area may be classified as an Out of Delivery Area (ODA).
Our shopping cart may not be able to identify an ODA location when an order is placed. The courier may only notify us when we prepare and submit the shipment for delivery.
If your delivery address is classified as ODA, an additional courier surcharge may apply. We will contact you by email regarding the additional amount before releasing the shipment.
If we do not receive a response regarding the ODA surcharge, we reserve the right to cancel the order and issue a full refund without shipping the parcel.
Delivery Address and Address Changes
You are responsible for providing a complete and accurate shipping address, including the correct postal code, unit number, street number, city, state or province and country.
An incorrect or incomplete address may result in delays, re-routing charges, handling fees, return of the parcel or other delivery problems.
Any loss or additional cost resulting from an incorrect address supplied by the customer will be the customer’s responsibility.
If you need to change your delivery address, please contact us at order@fortunewonder.com as soon as possible.
There will normally be no address-change charge if the order has not yet been dispatched.
Once your parcel has been dispatched from our warehouse, a standard fee of US$15 per airway bill will apply for an address change or correction.
For security reasons, address changes requested after dispatch must be arranged through FORTUNE WONDER, as delivery instructions must originate from the shipper.
Proof of Delivery and Signature Service
Under current international courier delivery practices, a recipient signature is generally not required unless specifically requested.
A parcel may be left at the recipient’s doorstep or another location considered safe by the courier. Where available, the courier may provide a proof-of-delivery photograph or electronic delivery confirmation.
It is the consignee’s responsibility to provide a suitable and secure delivery address and to ensure that the parcel can be safely received.
If you prefer Signature Required service, it can be arranged for an additional US$25 per shipment.
The US$25 Direct Signature Required fee will be waived for orders over US$500.
If you require signature service, please leave your request in the Order Notes section during checkout.
PO Box and Military Camp Addresses
Please note that we do not deliver to PO Box addresses or U.S. military base addresses in the USA.
Change in Shipping Address
It is your responsibility to provide a complete and accurate delivery address to avoid delays, re-routing fees or additional handling charges. This includes the correct postal code, unit number, street number, city, state and country.
An incorrect or incomplete address may result in delivery delays, additional courier charges or, in some cases, the parcel being returned, destroyed or disposed of if it remains unclaimed. Any loss or additional cost resulting from an incorrect address provided by the customer will be the customer’s responsibility.
If you need to make any changes to your delivery address, please contact us at order@fortunewonder.com. There will be no charge if your order has not yet been shipped.
However, once the parcel has been dispatched from our warehouse, a standard fee of US$15 per airway bill will apply for any address change or correction.
For security reasons, any address change requested after shipment must be arranged through FORTUNE WONDER at order@fortunewonder.com, as all delivery instructions must originate from the shipper.
Missing Item
We understand how frustrating it can be if an item appears to be missing from a shipment. To minimise packing errors, our processing team uses a multi-person checking system when preparing orders.
Our packing area is monitored by video cameras, allowing us to review the packing process and verify shipment contents where necessary.
If a missing-item claim is reported, we may review our packing records, inventory information, photographs and available video footage to determine what was included in the shipment.
If the outer packaging appears to have been tampered with during transportation, we may require supporting evidence from the courier or customs authorities, including evidence of packaging damage or loss of shipment weight, in order to submit an insurance claim.
Buyer fraud is an increasing concern in online retail. This includes circumstances where a person knowingly makes a false claim that an item was missing or not delivered in an attempt to obtain an improper refund or replacement.
To protect both genuine customers and FORTUNE WONDER, our packing records, photographs and video evidence may be used to verify shipment contents and support investigations with couriers, insurance providers, payment gateways or credit card issuers.
We take genuine claims seriously and will investigate them fairly. However, fraudulent or intentionally false claims may result in the customer being refused future purchases from FORTUNE WONDER.
Wrong Item
If you believe that you have received an incorrect item, please contact us at order@fortunewonder.com as soon as possible.
We may review our inventory, packing records, photographs and available video records to verify the contents of your shipment.
Once an error has been confirmed, we will provide an appropriate resolution.
Lost Shipment
Customers are responsible for monitoring the progress of their shipment using the tracking number provided after the parcel is released from our warehouse.
If your parcel has not arrived within the estimated delivery period, please contact us promptly at order@fortunewonder.com so that we can investigate the shipment with the courier.
Please notify us no later than 14 days from the date your order was placed if you have not received your parcel.
Our packages are fully insured with a reputable insurance provider. Over the past 10 years, we have experienced only one lost shipment. The risk of permanent shipment loss is therefore extremely low when parcels are sent through reputable international courier services with comprehensive tracking information.
Packaging
We take care to pack products securely for international transportation using appropriate boxes and protective cushioning materials.
Packaging is intended to protect the merchandise during shipping. Minor damage, dents, marks or deformation affecting external packaging, manufacturer boxes or complimentary packaging materials do not necessarily constitute damage to the purchased product itself.
Damaged Goods and Other Shipping Complaints
We perform quality checks before shipment and use a multi-person checking process to help ensure that items are packed in the correct quantity and in acceptable condition.
International shipping damage is uncommon, but customers should inspect their order promptly upon delivery.
If an item has been broken or damaged during transportation, please contact us immediately at order@fortunewonder.com.
Damage claims and related shipping complaints must be reported within 48 hours of delivery. Claims submitted after this period may not be accepted.
Please retain the product, original shipping carton and all packaging materials until the investigation is completed. Photographs, video or other evidence may be requested.
Once shipping damage has been confirmed, we will provide an appropriate resolution, which may include replacement or a refund for the affected merchandise depending on the circumstances.
Shipping costs that have already been used to dispatch or deliver the order are generally non-refundable.
Any approved refund will normally be returned to the original payment method.
Damage resulting from customer handling after delivery, including accidental dropping, misuse or improper handling, is not considered shipping damage and is not eligible for a shipping damage claim.
Defective Products
FORTUNE WONDER takes reasonable care to ensure that products meet our applicable quality criteria before shipment.
If you believe that you have received a genuinely defective product, please contact us at order@fortunewonder.com with your order number and clear photographs showing the issue.
Product inspection should reasonably reflect how the item is normally viewed and used. Extreme magnification or microscopic photography may not accurately represent the normal appearance of a product.
Where necessary, we may ask for the item to be returned for inspection.
If the item is confirmed to be genuinely defective, an appropriate remedy may include replacement with the same product, subject to availability, or another resolution determined by FORTUNE WONDER.
If an item is determined to be within our normal quality criteria and is not defective, return and re-delivery costs may remain the customer’s responsibility.
Damage caused during transportation is treated as shipping damage rather than a manufacturing defect and is subject to our shipping damage policy.
Product Appearance and What We Do Not Guarantee
- All photos of our products are being taken by professionals and being touched up for web-viewing, therefore the actual product can appear different under different viewing environment and lighting conditions.
- We also DO NOT guarantee that the items are “100% scratch free, chip free and spotless” because different items have different quality criteria from different suppliers.We do not refund or accept returns on items that are perceived as not meeting “customer’s personal quality expectations”, such as perfection or overly immaculate expectations. Customers are suppose to clarify their expectations with our sales department if they are in doubt of any item quality prior to any purchase, and not after the purchase.
- We cannot guarantee on the workmanship of the crafted items that do not meet customer’s personal opinion and expectation because via the internet there are no means for our products to be felt and closely inspected by customers prior to purchase. Therefore if customers agree to make purchases through the internet, they have agreed on FORTUNE WONDER’s inspection criteria. We also do not allow customers to purchase items to take a look at them to fulfill self-curiosity, then later request to return after they had satisfied their curiosity.
- In addition, some products that are handmade may not appear exactly the same as the ones shown in pictures, because handicrafts differ from one piece to another. Painted handicrafts may differ in colors, shapes, patterns etc.
- Also please take note that only grossly cohesive fracture is considered as a damage, thus claimable via shipping insurance. Adhesive drop-offs due to shipping shock vibe is not considered as a damage because the international courier does not recognize such claims, and it is the responsibility of customers to glue them back in the event that there is an adhesive problem aggravated by shock vibe.
- As many of our products are delicate in nature, we do not guarantee their lifetime, there is no warranty on how long the items will last in terms of their color, shine, intactness, usage and appearance. We only guarantee that items will arrive in good condition as they are supposed to be on the day of delivery. Any complaints or discrepancy made after 3 days of delivery CANNOT be entertained.
- The bottom part of products are considered unimportant as far as appearance is concerned. Deliberately left unpolished or semi-finished, they may reveal huge spots, scratches, dents and any other cosmetically unnecessary defects that will be part of our acceptance criteria. This may also apply to the interiors, anything behind or certain part of items where cosmetic appearance is unnecessary.
- There is no reliability test conducted on the products lifetime and their use conditions. Therefore, any item broken or dismantled are NOT exchangeable or replaceable during its usage time. This includes any short life wear and tear of bracelets, amulets, tassels, pendants, necklaces etc. Customers are held responsible for their own usage conditions.
- There is no guarantee for any defect or damage sustained on packaging materials. Shipping insurance does not cover for packaging materials. They are suppose to give way and sacrifice itself to protect items inside from getting damage. Therefore, no replacement or refund for dented or damaged packaging materials, containers, manufacturer’s box or gift boxes no matter how pretty they should appear to be. Remember, all manufacturer’s box and packaging materials are FREE and therefore they are not claimable.
- Anything described as FREE on this website is subjected to availability. There is no guarantee on anything desribed as FREE.
- Items that are made from natural stone (eg. bracelets/pendants/decoratives of crystal and jade) may have uneven textures, different colors, different quality, carving scars, natural inclusions or original lines/cracks/cavity in them which may extend to the surface. Since each piece is carved by hand and not molded artificially, carving scars are possible and carving quality varies from one to another. For all items made from natural crystal, Each piece is unique on its own. Therefore, your purchase will not look exactly the same as in photos on our website and the sizes may vary from one piece to another.
- Items that are made from brass are held by tools and shaped through machining from blocks, there could be tiny tool marks or scratches visible under 45cm visual. Cast brass work experiences high heat process, gas defect, extreme shrinking and rough process steps, therefore they have “common irregularities” on their surfaces. They include blisters, bubbles, shrinkages, cavities, scratch lines, dents, tarnishes, dark spots, oxides etc. They are NOT considered as faulty and therefore are non rejectable. Despite obtaining from factories that provide high brass purity and the best in workmanship that supply only grade A pieces to us, common irregularities are still unavoidable.
- Gold plated surfaces or gold chromed surfaces may have their own limitations. Gold plating and chroming’s intention is to make ornaments appear as if they are made from gold. But they are not really gold, therefore they cannot behave exactly 100% like solid gold. Mild bare spots (lack of coverage), underplating (Deposit too thin), inferior appearance, shortened shelf life, poor corrosion resistance, hydrogen embrittlement, scratches, dark spots and lacquer contaminants are common and acceptable.
- All items are being checked under 1x visual at a distance of 45cm with naked human eyes. They are never done under zoomed conditions by visual aids. Therefore, customers who try to capture a perceived problem by high megapixel camera (from the smartphone) in a distance shorter than 45cm and in zoomed conditions will not be rationally acceptable.
Cancellation Policy
An order may be cancelled if it has not yet been dispatched from our warehouse to the courier.
Cancellation requests should be submitted as soon as possible and are best made within 1 hour of placing the order, because orders may be processed quickly.
Please contact us at order@fortunewonder.com and include your order number.
Once an order has been dispatched, it is too late to cancel the shipment and the order will be considered sold.
Where packing, courier processing, airport handling or other services have already begun before a cancellation can be completed, any non-refundable handling or courier charges already incurred may be deducted from the refund where applicable.
Sending a cancellation email does not guarantee that the order will be stopped before dispatch. FORTUNE WONDER does not operate 24-hour human email support, but we will make reasonable efforts to process a cancellation request as soon as it is reviewed.
Return Policy
Feng shui involves the concept of chi, or energy. To ensure that customers receive feng shui products that are new and have not previously been used by another customer, our products are sold as new items.
For this reason, all sales are FINAL and NON-returnable for change-of-mind purchases, unless otherwise required by applicable law or expressly permitted under another policy stated on this page.
This does not affect valid claims involving verified shipping damage, lost shipments, incorrect items, unavailable items or other issues expressly covered by these Terms.
Refund Policy
Refunds may be provided for approved cases involving damaged goods during shipment, lost shipments, unavailable items or eligible order cancellations.
FORTUNE WONDER reserves the right to review and verify claims before approving a refund.
Shipping costs that have already been used to dispatch or deliver an order are generally non-refundable.
Any approved refund will normally be returned to the original payment method.
Limitation of Liability
To the fullest extent permitted by applicable law, FORTUNE WONDER and its respective employees, suppliers, directors, officers and agents will not be liable for indirect, incidental, special or consequential losses arising from or relating to the use of, or inability to use, the Platform.
The products and services made available through the Platform are provided subject to the terms, limitations and policies stated on the Platform.
Where permitted by law, FORTUNE WONDER does not accept liability for indirect loss, consequential loss, loss of data, loss of income, loss of profit or claims by third parties arising from use of the Platform or products purchased through it.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Indemnification and Defence of FORTUNE WONDER
As a condition of using the Platform, you agree, to the extent permitted by applicable law, to indemnify and hold harmless FORTUNE WONDER and its employees, directors, officers, agents, vendors and suppliers from claims, liabilities, losses, damages, costs or expenses arising from your misuse of the Platform, violation of these Terms or infringement of the rights of another party.
Disclaimers of Warranties
FORTUNE WONDER will make reasonable efforts to maintain safe and reliable access to the Platform.
However, we cannot guarantee that the Platform, its servers or services will always be error-free, uninterrupted, secure or free from unauthorised access or harmful components.
The Platform is therefore provided subject to the limitations described in these Terms and to applicable law.
Termination
FORTUNE WONDER reserves the right, where reasonably necessary, to suspend or terminate an account or prevent future access to the Platform where a user violates these Conditions of Sale, engages in fraudulent or abusive conduct, or otherwise misuses the Platform.
Upon termination, the user’s right to access restricted account functions may immediately cease.
FORTUNE WONDER will not be required to retain or make available account information following termination except where required by applicable law.
Shipping Policy
Our detailed Shipping Policy forms part of the terms applicable to orders placed through FORTUNE WONDER.
Where a matter relating specifically to shipping, courier handling, delivery, address changes, customs, duties and taxes, shipment damage or delivery procedures is explained in greater detail in our Shipping Policy, customers should refer to the current Shipping Policy available on our Platform.
Our shipping policy is general in nature and may be updated from time to time. The information provided by FORTUNE WONDER represents our own shipping terms and does not represent the complete policies, terms or conditions of any courier service provider, customs authority or other third-party company.